col-wideJob Description:
Are you a Italian speaker looking for new opportunities in Portugal? Do you prioritize the customer's needs and want to work from home anywhere in the mainland of Portugal supporting sales and giving excellent customer service? Then keep on reading!
Your responsibilities and impact as a Sales Support in Portugal will be:
Respond to user inquiries through phone, email, and chat.
Ensure replies and solutions are delivered to customers within the agreed service levels.
Offer inbound sales support and maintain the highest standards of customer satisfaction.
Provide exceptional customer service for after-sales needs.
Ensure all necessary data is captured in the CRM according to client policies and product requirements.
Skills, qualifications and interests you need to succeed in this role:
A native level of Italian and at least a B2 level of English
Passion for customer service
Proficient in handling inbound calls and written communications within established guidelines
Attention to detail and accuracy in completing tasks promptly
Commitment to maintaining customer information security and confidentiality
Problem-solving; skillful identification and escalation of issues for timely resolution
Excitement about intercultural communication and commitment to a longer stay in Portugal
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit or a nationality that allows you to work in an EU country
What is in it for you?
You can work from anywhere in the mainland of Portugal
Contract of 6 months
Working hours: Full-time (40 hours/week), shifts can be Monday - Saturday 08:00 AM to 07:00 PM (Rotational shifts), 2 days off per week: Sunday + 1 day rotational
Salary conditions: 1024€ gross/month + performance bonus 225€
Help with acquiring the NIF and SSN
Fully paid professional training
Fun and engaging company-wide initiatives
Excellent work culture
If you're relocating from outside of Portugal:
Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)
Reimbursement of the flight on 6th month of contract
What should you expect from living in Portugal?
High quality of life & relaxed lifestyle in Portugal's pleasant climate
Affordable living costs compared to Europe, with mild Mediterranean weather
Rich cultural heritage & diverse cuisine for an enriching experience
Diverse landscape offers beaches, vineyards & mountains to explore
Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.
Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow
