.Are you an Italian speaker looking for new opportunities in Portugal? Do you prioritize the customer's needs and want to work from home anywhere in the mainland of Portugal giving excellent customer service? Then keep on reading! Your responsibilities and impact as a Customer Service Agent in Portugal will be: Respond to user inquiries through phone, email, and chat. Ensure replies and solutions are delivered to customers within the agreed service levels. Offer inbound sales support and maintain the highest standards of customer satisfaction. Provide exceptional customer service for after-sales needs. Ensure all necessary data is captured in the CRM according to client policies and product requirements. Skills, qualifications and interests you need to succeed in this role: A native level of Italian and at least a B2 level of English Passion for customer service Proficient in handling inbound calls and written communications within established guidelines Attention to detail and accuracy in completing tasks promptly Commitment to maintaining customer information security and confidentiality Problem-solving; skillful identificationand escalation of issues for timely resolution Excitement about intercultural communication and commitment to a longer stay in Portugal Living in or willing to relocate to Lisbon for an international career and life experience Having a valid Portuguese work permit or a nationality that allows you to work in an EU country What is in it for you? You can work from anywhere in the mainland of Portugal Contract of 6 months Working hours: Full-time (40 hours/week), shifts can be Monday - Saturday 08:00 AM to 07:00 PM (Rotational shifts), 2 days off per week: Sunday + 1 day rotational Salary conditions: 1024€ gross/month + performance bonus 225€ Help with acquiring the NIF and SSN Fully paid professional training Fun and engaging company-wide initiatives Excellent work culture If you're relocating from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip) Reimbursement of the flight on 6th month of contract What should you expect from living in Portugal? High quality of life & relaxed lifestyle in Portugal's pleasant climate Affordable living costs compared to Europe, with mild Mediterranean weather Rich cultural heritage & diverse cuisine for an enriching experience Diverse landscape offers beaches, vineyards & mountains to explore Your Future Company: 2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75
