Are you an Italian speaker looking for new opportunities in Portugal? Do you prioritize the customer's needs and want to work from home anywhere in the mainland of Portugal giving excellent customer service? Then keep on reading!Your responsibilities and impact as a Customer Service Agent in Portugal will be:Respond to user inquiries through phone, email, and chat.Ensure replies and solutions are delivered to customers within the agreed service levels.Offer inbound sales support and maintain the highest standards of customer satisfaction.Provide exceptional customer service for after-sales needs.Ensure all necessary data is captured in the CRM according to client policies and product requirements.Skills, qualifications and interests you need to succeed in this role:A native level of Italian and at least a B2 level of EnglishPassion for customer serviceProficient in handling inbound calls and written communications within established guidelinesAttention to detail and accuracy in completing tasks promptlyCommitment to maintaining customer information security and confidentialityProblem-solving; skillful identification and escalation of issues for timely resolutionExcitement about intercultural communication and commitment to a longer stay in PortugalLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit or a nationality that allows you to work in an EU countryWhat is in it for you?You can work from anywhere in the mainland of PortugalContract of 6 monthsWorking hours: Full-time (40 hours/week), shifts can be Monday - Saturday 08:00 AM to 07:00 PM (Rotational shifts), 2 days off per week: Sunday + 1 day rotationalSalary conditions: 1024€ gross/month + performance bonus 225€Help with acquiring the NIF and SSNFully paid professional trainingFun and engaging company-wide initiativesExcellent work cultureIf you're relocating from outside of Portugal:Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)Reimbursement of the flight on 6th month of contractWhat should you expect from living in Portugal?High quality of life & relaxed lifestyle in Portugal's pleasant climateAffordable living costs compared to Europe, with mild Mediterranean weatherRich cultural heritage & diverse cuisine for an enriching experienceDiverse landscape offers beaches, vineyards & mountains to exploreYour Future Company:2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their Lisbon hub.Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job.
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