.Discover the perfect balance between working and enjoying the sun as a Payment Specialist for a technology company in a backoffice position. Are you fluent in Dutch and do you dream of remote work in an international work environment in a breathtaking holiday destination such as Portugal? Then this opportunity is for you! Your responsibilities and impact as Payment Specialist will be: Backoffice is the core of the role. Handling Inbound Calls from customers replying to a callback request is mandatory. Specialists perform Outbound Calls whenever applicable to clarify further information with customers. Ensuring fast and swift resolutions for problems occurring during the lifetime of a web purchase. Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues. You will receive escalations from customer facing colleagues. Skills, qualifications and interests you need to succeed in this role: Native Dutch speaker with a fluent level of English. Ability to work quickly and efficiently under deadline pressure. Proven ability to work and make decisions with minimal supervision. Very good accuracy and attention to detail, understanding that small details can make the biggest difference. As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work. Working in a back-office environment with customer satisfaction in mind. Knowledge of SAP is an advantage; otherwise, we can help with that. What's in it for you? Type of contract: a long-term fixed term contract, renewable every yearWorking hours: full time (40h/week) Monday to Sunday, availability to work between 7am - 00:00, 8 hours a day (plus one hour for lunch/dinner), on a rotational scheduleSalary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 1040€ gross/monthExcluding accommodation: 1298€ gross/month For international candidates:Reimbursement of your initial flight expenses after 3 monthsHelp in paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sports activities, and social events organized by the companyReal career opportunities in different career paths(*) Compensation during training period if successful (10 days): 42.72 euros per day What should you expect from living in Lisbon? A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration
