Role Overview: Remote Manager Experience in our industry is not required; here are the skills and motivations to thrive in this position:
Enjoy customer relations, driven by the desire to help others.
Appreciate working as part of a team.
Strong written communication skills.
Comfort with numerical data and computerized processing.
Key Responsibilities:
Manage customer reception and telephone service.
Process and follow up on cases following established processes and documentation.
Ensure reimbursement of benefits under health insurance and/or insurance contracts.
Ensure quality and compliance in processing.
Collect contributions and manage budget tracking for corporate clients.
Contract, Compensation, and Benefits:
Permanent contract (CDI) under Portuguese law.
Gross monthly salary of 923.40 EUR over 14 months, evolving (973.40 EUR at 6 months, 1023.40 EUR at one year).
Endered meal card: 8 EUR per working day.
Multicare Health Insurance (includes dental, optical, and hospitalization) with a 5 EUR/month contribution.
Performance bonus linked to achieving objectives from the first annual review (between March and June and in two amounts:
- In line with objectives 40 EUR/month for 1 year
- Beyond expectations 80 EUR/month for 1 year).
Additional bonuses include seniority and teleworking (0.75 EUR/day telework).
Annual individual salary increases.
Birthday holiday.
Remote Work:
All candidates must either already reside in Leiria or at a maximum distance of 50km from Leiria.
Hybrid teleworking according to our internal teleworking policy.
Provision of complete IT equipment (laptop, two screens, mouse, keyboard).
Coworking spaces in Leiria for monthly team days, and ongoing training (BizWork and Startup Leiria).
Remote collaborative tools: Microsoft Teams, softphone.
Work Hours and Organization:
Monday to Friday , 40 hours per week.
Flexible hours allow the accumulation of time to take half a day off monthly.
Work organization based on local calendar and Portuguese holidays (Carnival, Lisbon municipal holidays...).
Overtime:
Overtime, when needed, is compensated with up to 2-hour sessions, morning, noon, or afternoon (starting from 7:30 am to 7 pm).
Peak Activity Period (December 15 to January 15):
Maximum of 3 days of leave during this period due to high activity.
Integration Day:
HR integration day includes contract signing, office tour, workstation and daily life presentation, and remote work kit collection.
Initial and Ongoing Training:
A comprehensive training center ensures strong Health and Insurance Management foundations and continuous skill development.
Career Growth:
Opportunities for internal mobility within various departments (technical, managerial, cross-functional).
Internal Life:
Year-round events: Christmas celebrations, Review & Perspectives sessions.
Virtual coffees and friendly lunches are used to share and discuss company and daily life topics.
Awareness campaigns on nutrition, sports practice, etc.
How to Apply: Send your CV today.
The recruitment process for all candidates:
Video interview with "Visio Talent" (15 mins).
Online personality questionnaire "Assess First" (1 hour).
In-person interview with Manager and HR (30 mins).
Practical exercise to assess skills (20 mins).
Response within 24 to 48 hours.
Starting Dates: 04/11/2024, 11/11/2024
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