Remote German-Speaking Customer Support Advisor

Join our client's team in Braga, a city renowned for its rich history, stunning architecture, and lively culture. The project you will be working for is for a leading global home furnishings retailer, dedicated to providing exceptional service and innovative products to customers worldwide. We are committed to quality, sustainability, and creating a better everyday life for our customers.
We are seeking a dedicated and customer-focused German-Speaking Customer Support Advisor to join their remote team. In this role, you will be the first point of contact for our German-speaking customers, providing exceptional support and ensuring a positive experience with our products and services, all from the comfort of your home in Braga.
Responsibilities:

Engage with German-speaking customers via phone, email, and chat to provide top-notch support and assistance.
Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
Collaborate with other remote team members to enhance the customer experience and improve service quality.
Stay up-to-date with our products and services to provide accurate and relevant information to customers.
Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.

What We Offer:

Competitive Salary: Enjoy a competitive salary along with performance-based incentives.
Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.
Career Growth: Opportunities for professional development and career advancement within the company.
Flexible Work Environment: Benefit from the flexibility of working remotely while being part of a supportive and dynamic team.
Cultural Integration: Access to language courses, cultural orientation programs, and social events to help you feel connected to our team and the local community.

Requirements:

Native or near-native fluency in German.
EU ID or Portuguese Residence card.
Residing in the North of Portugal.
Excellent communication and problem-solving skills.
A positive and proactive attitude with a passion for delivering outstanding customer experiences.
Previous experience in customer support or a similar role is a plus, but not required.
Ability to work independently and efficiently in a remote work environment.

Join us and become a key player in providing excellent support to our German-speaking customers. Apply now to embark on an exciting remote journey while living in one of Portugal's most charming cities!
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