Cross Border Talents is seeking an elite BPO partner to enhance the customer service experience for a major Cruise Line . This partnership will empower your team to deliver exceptional, German-speaking support to cruise passengers globally, ensuring service excellence and customer satisfaction.
Role Overview: German-Speaking Customer Service Agent Start Dates: 18 Nov 2024 & 9 Dec 2024
Location: Fully remote, based in Porto, Portugal
Schedule Details: Rotating Shifts, Rotative 40 hours a week: Monday to Friday: 08:00 - 18:00
Saturday & Sunday: 08:00 - 17:00
Occasional availability until 19:00 may be required
Days Off: 2 rotating days per week
Compensation & Benefits Base Salary: 1,100 EUR (distributed over 14 payments annually)
Monthly Sales Performance Bonus: Up to 120 EUR for qualifying agents
Work Model: 100% remote within Portugal
Required Documentation for Candidates EU ID
Residence Card
Manifestação de Interesse
Visas (under consultation)
Ideal Candidate Profile Experience: Background in Contact Centers or Customer Service preferred.
Additional expertise in Sales, Tourism, or Travel is advantageous.
Key Skills: Advanced digital proficiency and strong task management.
Effective problem-solving skills and clear, professional communication (both written and verbal).
Ability to thrive in a dynamic, high-volume environment with strong multitasking abilities.
Why Partner with Cross Border Talents? This collaboration provides a unique opportunity to set new standards for customer satisfaction in the cruise industry. By partnering with Cross Border Talents, you'll help create a seamless, memorable experience for passengers, bringing value to the brand and reinforcing customer loyalty.
To learn more about forming a strategic partnership with Cross Border Talents, connect with us today. Together, we can redefine excellence in cruise line customer service!
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