Remote Consumer Advisor | French&Swiss German

Remote Consumer Advisor || French & Swiss German2024-10-18 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001404-1
Are you a French & Swiss German speaker looking for a next step in your career?
We have the perfect role for you - Remote in Portugal - in the area of Consumer Engagement Advisor!

Position SummaryA Consumer Engagement Services Advisor will assist our client consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms.

Tasks:Respond to customer queries via phone and written channels in a timely and accurate way;Identify customer needs and help customers use specific features;Inform customers of new features, functionalities, and campaigns;Follow up with customers to ensure their issues are resolved;Treat serious and sensitive consumer contacts following the specific guidelines;Ensure Nestlé CES Standard Instructions on consumer complaints handling process is followed appropriately and in a timely manner;Redirect consumer questions. What you need?Fluent in English, French, and Swiss German;Experience in Contact Center;Living in Portugal - Remote position. We offer:Competitive salary;Meal Allowance in a meal card;Monthly Language Bonus;Performance bonus;Direct contract with the client.
Are you ready?
Make sure to apply! Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
#J-18808-Ljbffr