Relocation Support- Customer Support (Native Spanish)

About the Role: We are looking for a Customer Support Specialist who is fluent in Spanish (native level) to join our team in Lisbon.
In this position, you will serve as the first point of contact for customers, delivering outstanding support and resolving inquiries efficiently.
If you're passionate about providing excellent service and thrive in a fast-paced environment, this role is perfect for you!
Key Responsibilities: Respond to customer inquiries through phone, email, and chat.
Resolve issues related to products and services with professionalism and efficiency.
Offer clear, accurate information about company products, services, and policies.
Maintain detailed and accurate records of interactions in the CRM system.
Escalate complex issues to relevant teams when needed.
Collaborate with other departments to enhance the customer experience.
Requirements: Native Spanish speaker with strong English skills (B2 level or higher).
Exceptional communication skills and a customer-focused approach.
Previous experience in customer support or a similar role is advantageous.
Problem-solving mindset with the ability to handle challenges quickly and effectively.
Basic knowledge of CRM systems and technology tools.
What We Offer: Full-time employment contract .
Competitive salary with performance-based incentives.
Comprehensive benefits package , including: Private health insurance.
Paid training and ongoing development opportunities.
Employee well-being and mental health support programs.
A multicultural and inclusive work environment in Lisbon.
Work schedule: Monday to Friday, with occasional rotational shifts.
A chance to join a global company with a dynamic and supportive culture.