.Lisboa, Portugal, PT Come and work with us. We are looking for a talented Recruitment Trainer & Quality Specialist to join our team. As a Recruitment Trainer & Quality Specialist, your daily responsibilities will include: Conduct Audits to monitor performance on a daily basis, by reviewing and evaluating candidates' records. Responsible for Initial training and user creation. Create action plans to improve performance. Identify needs of development and elaborate ongoing training plans for recruiters (every recruiter to have minimum 1 hour of formal training each quarter; it can be My Academy). Attend and participate in meetings with Team Coordinators to discuss outputs of monitoring. Give timely and constructive feedback. Participate in Recruiter Follow Up sessions according to plans created with Coordinators. Plan Walking Managements. Stay informed about hiring processes and recommend program changes where appropriate. Share new procedures with the team. Develop Recruitment contents (Job Overviews, Job Descriptions, Hiring Profiles). Act as GOS partner within the team. Participate in Continuous Improvement activities. Take responsibility for your own personal development. Contribute to the team spirit and well-being of the whole team and organization. To succeed in the role, you will need to have: Advanced English level (C1 at least) with strong verbal and written communication skills. Additional languages would be a plus: Spanish desirable. Strong organizational/time management skills. Good listening skills. Logical and objective approach to quality assessments. Customer service orientation, analytical and decision-making skills. Flexibility and ability to work in a fast-paced environment. Stress tolerance. Ability to influence behavior. Dependable, reliable, and able to perform duties with minimum supervision. Proactive attitude. Teamwork. Ability to organize, prioritize, and multi-task. Ability to work with a variety of people from diverse backgrounds. Ability to make fair and consistent judgments and decisions. Ability to solve problems and offer suggestions. Ability to effectively interact with employees at all levels of the organization. Ability to adhere to all organizational policies and procedures. Ability to give constructive feedback which leads to performance improvement. Able to effectively use Microsoft applications (i.E., Word, Excel, PowerPoint, Project, Outlook, etc.). Education and experience Minimum of 6 months call center experience. Previous quality analysis or coaching/training experience would be an advantage. Preferable college degree or related work experience. Benefits. Competitive wages. Paid professional training. Employee discounts. Private healthcare & dental insurance (after six months of employment). Growth opportunities through various development programs. Fun and engaging company-wide initiatives, including our EverBetter wellness program. Job stability. Life-long skills and experience
