Sobre o nosso cliente
Our client is a multinational services company working in the continuous development of its Shared Service Centre.
Descrição
Building, managing, and motivating a team of 12 - 14 direct reports.
Supporting development and career progression of team members.
Defining and monitoring clear performance targets.
Ensuring SLAs are met or exceeded.
Managing complex and escalated cases from team members.
Overseeing workload management and distribution.
Identifying and implementing tactical performance improvements.
Supporting employee onboarding and training.
Conducting regular performance reviews and administering employee rewards.
Developing and documenting procedures and processes.
Being a subject matter expert including participating in project work as required.
Deputizing for the department manager as required.
Perfil ideal
Degree in accounting or management.
3-5 years of experience in R2R function.
2+ years of experience in managing people.
Strong command of verbal and written English.
Accounting qualification would be a plus.
Pro-active, responsive, and action-oriented.
Ability to work in a constantly changing process environment.
Strong people development & coaching skills.
Ability to work with & influence all stakeholders.
Ability to understand business policies and procedures as they impact on the job role and business activity.
Ability to plan, manage & prioritize own and others' workload.
Ability to collate, interrogate and manage data and to create strategic direction based on data analysis.
Desire to progress within the organization.
Strong interpersonal / people skills.
A focus on quality and alignment to the company's values.
Vantagens
A great opportunity for professional growth!
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