Receptionist (M/F) - Seagoing Position - German Speaker

Job Description:
To always greet and treat passengers in a friendly and professional manner.
To assist the Guest Service Manager and Senior Receptionist with all required tasks and duties.
To ensure that passenger complaints are always treated in a diplomatic way.
To follow up on previous complaints and ensure that the passenger's problem has been solved to their satisfaction.
To have extensive knowledge about all outlets and services onboard to provide the best possible passenger experience.
To ensure that guest satisfaction is always as high as possible.
To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling, and all kinds of passenger requests professionally.
To assist with the organization, planning, and execution of several passenger activities and events.
To promote all revenue outlets onboard to passengers.
To support passengers with special needs, accidents, or death, and accompany them to shore hospitals for support and translation.
To ensure that work stations are cleaned according to schedule, following the details of USPH standards.
To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders promptly.
To perform any other duties as set by Guest Service Manager and Senior Receptionist.

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