.Receptionist (M/F) - Seagoing Position - French Speaker Full-time Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences. At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation. If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us! Responsibilities To greet Guests in a professional manner; To deal with Guest complaints and comments in an efficient and timely manner; To provide Guests with information of shipboard services, including information on ports; As each passenger checks in, ensure that:They are in possession of the proper documents for boarding; They are berthed in theproper cabin and correct key cards are distributed; Credit card registeringand administration; To keep an accurate record and to follow up on lost and found items; AVO issuance and followup; Keep inventory of office supplies; Conduct wake up calls for Guests; To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner; To prepare the Birthdayand Anniversary lists for Guests and to distribute it to all relevant Departments; To handle any inquiriesabout credits and gratuities and to accept payments from Guests to their shipboard accounts; To assist Guests with Disembarkation information and inquiries; To handle check in for embarking Guests and also assist Guests who may disembark in way ports; To assist the Chief Purser with Customs and Immigration paperwork when necessary; Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards; To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner; To adhere to all Company Policies and Procedures, Manuals and Directives; Applying of charges to guest and crew shipboard accounts; To do additional dutiesin other departments (provision, luggage etc.) as necessary
