Job Description - Receptionist (HOT0AWWC)Job Number:HOT0AWWCWork LocationsDoubleTree LisbonRua Eng Vieira da Silva 2Lisbon 1050-105A Receptionist supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queriesRespond to Guest queries in a timely and efficient mannerEnsure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of customer service at all timesMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAttend training courses, as necessary and requiredAct in accordance with policies and procedures when working with front of house equipment and property management systemsAssist with other departments, as necessaryWhat are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from "The Hilton Recruiting Team" (******) with the subject line "Your experience with Recruiting" with a request to learn more about your interviewing experience. The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you.Job:Guest Services, Operations, and Front Office
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