.Job Description - Receptionist - Conrad Algarve (HOT0AWBC)Work LocationsConrad AlgarveEstrada da Quinta do LagoAlmancil, Algarve 8135-024Join the Conrad Algarve Family, a luxury brand of Hilton, and be part of a passionate and dedicated team, where your talent is valued and your potential is limitless! Recognized as the #1 Great Place to Work in the World, we are deeply committed to nurturing the professional and personal growth of every Team Member. Our inspiring work environment and vibrant culture foster continuous development and endless possibilities.At Conrad Algarve we Create Leaders!A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members
