Job Description - Receptionist - Conrad Algarve (HOT0AWBC)Job Number:HOT0AWBCWork Locations:Conrad Algarve, Estrada da Quinta do Lago, Almancil, Algarve 8135-024Join the Conrad Algarve Family, a luxury brand of Hilton, and be part of a passionate and dedicated team, where your talent is valued and your potential is limitless! Recognized as the #1 Great Place to Work in the World, we are deeply committed to nurturing the professional and personal growth of every Team Member. Our inspiring work environment and vibrant culture foster continuous development and endless possibilities.At Conrad Algarve we Create Leaders!A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Previous experience in a customer-focused industryCompleted high school certificate or equivalentPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingForeign citizens from non-European Union countries will only be considered in the recruitment process if they have a residence permit or work VISA.Schedule:Full-timeBrand:Conrad Hotels & ResortsJob:Guest Services, Operations, and Front Office
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