The new Rad Units Ops Lead will have a key role sustaining and delivering Radiology Operational Unilabs Strategy to improve and control the efficiency levels, standardization of procedures, scan and changeover times, exam protocols with Medical Team, optimize agendas management and booking with Retail Team, etc. With the whole vision of deploying Lighthouse best practices along Radiology Units in Portugal.
He/she is expected to be very close to the daily business, retail and units teams, and with that, have a deep understanding of the radiology operations and/or bring strong learning ability, agility and curiosity, promoting the usage of Data and establishing the right KPIs to measure the performance and manage the proper decisions.
He/she needs to live and breathe the customer-centric, people-caring culture of Unilabs and trying new innovative approaches. Always under the highest level of Quality, Legal, ESG & Compliance Standards.
The Rad Units Ops Lead will report to the Head of Ops Radiology of Portugal, working closely with the Retail Regional Leaders and Units Managers, Medical Service, IT, Engineering and Infrastructure and Commercial.
He/she will play a key role in Radiology Unit Operations & Best Practices, and will be responsible for applying internal processes & procedures in line with Lighthouse Vision: Management (Staffing, Ops KPI, P&L Analysis), Exam scheduling (Agenda Optimization, Omnichannel Booking, Digitalization), Entry & Admission (Patient Flow, Fast Check-in, etc.) Examination Standardizations & Protocols and Results Delivery.
He/she will need to provide real presence and visibility to the role and heavily interact with the Cluster Leadership Team, the staff and their continuing focus on improving the service & reliability of the service. As part of the role, he/she will participate or lead specific transformational and improvement projects in radiology operations service, measuring the outcomes in cost, time and quality.
Finally, he/she will review the financial indicators, Variable, Personal Cost and Opex and any cost actions to control the profitability of the Radiology Units.
POSITION DESCRIPTION:
Demonstrate functional leadership to support country, regional and unit operations; being a strong partner of the retail team.
Establish strong relationships with the functional business partners and the Country Team;
Strong Gate Keeper for the P&L bottom line across all Rad units.
Effectively supervise and analyze the daily operations, ensuring that the principles of the Lighthouse model are being deployed.
Define process principles & targets and identify new ways of working, especially through digitization and data.
Being a key stakeholder of any Engineering & Facility Project.
Champions process, methods, and tools to increase efficiency and effectiveness of the Radiology operations.
Open to Cross-Border Initiatives and Collaborations. Embedded in the Unilabs Radiology Community.
Requirements
The ideal candidate will be an experienced professional within management/operational roles preferably in the public and private healthcare systems or in the healthcare industries. Further, strong candidates will have demonstrated success in Operational fields and Project Management.
Fluent in English and Portuguese. Power BI management as a plus.
Candidates' style should include:
Team player, inclusive, actively collaborates across the organization;
Transformation and change leader;
Superior analytical skills and a structured, systematic problem-solving mindset;
Strong communication, influencing, and senior stakeholder management skills;
Hands-on and pragmatic.
Adaptative and Resilient.
Able to zoom in and out. Capable of working in local, national and international environments.
LEADERSHIP EXPERIENCE
Required:
Success leading, developing, empowering, and motivating high-performing teams;
Previous success in Operational areas and complex Project Management;
Change Management
Experience working in a multinational context.
Data & Cost Manager Mindset.
High Quality, ESG and Compliance mindset.
FUNCTIONAL EXPERIENCE
Required:
Deep Health sector experience;
Strong strategic and operational competence.
Bottom line P&L Focus
Ideal:
Healthcare industry Ops background from Medical Services, Diagnostics, Manufacturing, etc.
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