Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.
You'll play a pivotal role in ensuring the quality and reliability of our software products. As a detail-oriented individual with a passion for excellence, you'll collaborate with cross-functional teams to implement and execute robust testing strategies, driving the delivery of top-notch solutions.
What you'll be doing:
Work with the customer experience team to triage field complaints, and identify opportunities to improve the experience;
Conduct root cause analysis of field failures and verify through controlled experiments;
Collaborate with engineering teams to develop and execute QA test plans that improve quality by design;
Execute Beta testing in the field for Continuous Improvement and NPI programs;
Own quality inspection and testing within SWORD's refurbishment center;
Document key manufacturing test data requirements within our Quality Management System;
Some travel may be required (15-25%).
What you need to have:
A bachelor's degree in a hardware or software engineering discipline;
3 years experience in an electronics company manufacturing at scale;
Obsessed with quality and customer experience;
Hands-on hacker with ability to design and build basic test fixtures using programmable kits such as Arduinos;
Advanced DOE skills, capable of developing functional testing programs based on engineering / user requirements;
Analytical thinker who can gather or create the information necessary to make data-driven quality and process improvements decisions;
Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software.
What we would love to see:
Familiar with high volume manufacturing, capable of providing input on the right level of in-line QC inspection;
Worked on medical devices, and proficiency in the regulatory requirements of development.
*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
US - Sword Benefits & Perks:
• Comprehensive health, dental and vision insurance*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to Coursera Learning Platform
*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.