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Job Description:
Job Description:
We are now looking for an Quality Project for Airbus GBS.
Join quality as Customer Services Quality Manager for Flight Hours Services (FHS) and be a key player in Customer Services transformation journey.
The main tasks and responsibilities will include:
In a dynamic and Customer focused environment, the Job Holder:
Leads or facilitates the resolution of complex / repetitive quality issues using problem solving methods,
Drumbeats actions launched from Particular Problem Solving, and from FHS process and Warehouse surveillance findings,
Analyses these actions, identifies clusters and launches/supports improvement projects with the business,
Supports improvement of FHS Quality way of working (including Toulouse, Singapore, New Delhi and Bangalore),
Contributes to guarantee the adherence of FHS deliverables to applicable regulatory & contractual requirements to ensure Right First Time and Customer Satisfaction,
Contributes to maintain a solid FHS Quality Management System, in close coordination with international local Quality Teams,
Leads or supports quality continuous improvements projects in the frame of FHS transformation,
Analyses, integrates and provides quantitative and qualitative data to support discussions and decision making at Programme or Project Management level,
Supports FHS Quality Risk and Opportunities management,
Supports performance monitoring: updates FHS Quality KPI, reports and identifies room for improvement.
Requirements
2 to 3 years of experience in project and portfolio management knowledge (scope, organization, cost, schedule).
Problem solving mindset.
Ability to facilitate improvement workshops.
Ability to work in a
- cultural environment and multifunctional team.
Stakeholder management, listening, negotiation, conflict management, change management and communication skills.
Autonomous, rigorous and reliable way of working.
Service and
- solving oriented behavior.
English: advanced level.
What's in it for you (benefits)
Diverse career opportunities within Airbus European core countries or in other regions around the world.
A hybrid working model, allowing you to combine onsite and offsite work.
A modern office, well connected to public transportation.
A motivated and fun crew to grow and build and shape the GBS together.
An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
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