Quality & Customer Service - Porto

We have a need to work on the quality of service in post-stay customer support. The main idea is to analyze complaints and satisfactions to improve the quality of service provided by the hotel group.
The professional to be recruited will be responsible for accompanying our guests post-check-out, namely by analyzing and responding to complaints and comments. Its mission will also be to process data collected online and offline in order to present the respective results to the teams, with a view to continually improving the service provided to the Customer.
Funções The professional to be recruited will be responsible for accompanying our guests post-check-out, namely by analyzing and responding to complaints and comments. Its mission will also be to process data collected online and offline in order to present the respective results to the teams, with a view to continually improving the service provided to the Customer.
Requisitos Excellent written communication skills in Portuguese, English and Spanish; French is an important plus.
Previous experience in hospitality, could be in operations, i.e. guest relations, concierge, receptionist, etc.
Good argumentation skills and comfortable in conducting meetings.
Availability for occasional trips to Lisbon.
Excel domain.
Oferta This will be necessary to work for around 3 months with Adecco and then you will have the opportunity to integrate with the client.
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.

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