2024-09-01 Lisboa Call Center, Apoio Ao Cliente Ref: 139-002911-1
Do you consider yourself a leader?
We're looking for a Quality Control to support our prestigious client.
Main Responsibilities: Perform quality checks on completed analyst/senior analyst files
Provide coaching/feedback to analysts on both individual cases & wider process challenges/changes
Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures
Provide KYC SME guidance to Analysts / Senior Analysts
Identify/escalate process gaps/issues and work with QC/Process team to rectify
Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation
Establish and maintain excellent working relationships with stakeholders at all levels
Your Responsibilities: Educated to Degree Level
Minimum of 3 years' experience of working within a KYC/AML environment
Minimum of 1 year's experience within Quality Control
Relevant financial service experience, ideally within risk, compliance or financial crime.
Knowledge or experience of working with commercial or investment banking is desirable
Ability to research, making use of the Internet and online systems
Knowledge of the regulatory environment is highly desirable
Excellent written and verbal communication skills
Fluent English – B2 minimum
Drive, Determination and Passion to succeed
Strong Attention to detail & an analytical insight
Detail oriented, with the ability to work independently and multi-task effectively
Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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