The Quality Engineer will act as first point of contact to the customer for complaints thus informing the customer of the relevant information in a timely manner. He/she will be increasing the quality awareness of the employees by auditing and improving the quality operation with the objective of delivering quality products to our customers and contributing to an ECE experience.
Responsibilities:
Quality:
Processing and following internal and external customer complaints within the predefined timings by using FRB and 8D methodology: assign to the correct MQE sp (D1), describing the problem (D2) and assuring the containment (D3).
Processing and following customer support response complaints and non-manufacturing justified customer complaints.
Acting as the contact person for the customer and answering their questions to that regard Responsible for timely updating customer portals.
Responsible for the quality alerts and severe cases (input out of customer complaints and containment).
If necessary performs risk analysis on demand by customers (as part of customer specific requirements) together with MQE and MQS.
New processes:
Responsible for the DRBFM (Design Review Based on Failure Mode).
Audits:
Performing reverse audits, VDA 6.3 & VDA 6.5 audits, quality focus checks and LPA.
Supports customer audits on demand by /M)QE supervisor.
Assigned as owner of different audit actions specific for his/hers processes and products.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS.
WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
Competitive Salary Package
Performance-Based Bonus Plans
Health and Wellness Incentives
Employee Stock Purchase Program
Community Outreach Programs / Charity Events
Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
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