.We've partnered with a leading tech BPO company in search of a Content Quality Specialist to join their dynamic contact center teams. You'll play a key part in ensuring that content assessments are accurate and consistent, all while contributing to the team's overall growth and improvement.Position: Quality Assurance AnalystLocation: Lisbon, PortugalEmployment Type: Full-timeRemuneration: Base salaryKey Responsibilities: Quality Standards Expert: Serve as the key resource for quality guidelines, ensuring tasks align with the company's benchmarks. Content Review: Assess and rate different content types (audio, video, text, photos) according to task-specific criteria. Provide Feedback: Offer clear, concise, and well-supported written explanations for your ratings to help improve rater quality. Collaborative Calibration: Join calibration sessions with team members and stakeholders to maintain consistency in assessments. Peer Audits: Conduct audits and peer reviews as part of the quality process, providing feedback and assisting in training initiatives. Team Collaboration: Share insights and best practices with your peers to foster a culture of continuous improvement. Task Management: Balance multiple projects and assignments independently, ensuring that all tasks are completed with minimal guidance. Support Recruitment: Assist team leads and managers in the interview process for future team members. KPI Management: Ensure that all tasks meet key performance indicators (KPIs) to maintain operational efficiency and prevent business disruptions. Client Projects: Handle multiple customer projects simultaneously, always striving to exceed client expectations. Your Profile: Language Skills: Native or fluent in Japanese, both verbal and written, with fluency in English (B2 level or higher). Eligibility: Must be eligible to work in Portugal without legal support (EU citizenship or a Portuguese residence card). Education: A university degree is advantageous but not required. Tech-Savvy: Comfortable working with G Suite, particularly Google Sheets. Detail-Oriented: Ability to approach tasks with a rigorous, analytical mindset and high attention to detail. Communication Skills: Strong verbal and written communication skills, with the ability to clearly articulate your reasoning. Flexible Schedule: Willingness to work flexible shifts, including rotation Monday to Friday from 08:00 AM to 8:00 PM. Logical Thinker: A solid sense of logic and strong decision-making skills are essential for this role. What We Offer: Lunch Vouchers: Receive vouchers per day to cover your meals. Transportation Allowance: Enjoy a monthly transportation allowance or use the company shuttle service. Health & Dental Insurance: Comprehensive coverage for both health and dental care. Competitive Salary: An above-average base salary paid across 14 months. Work-Life Balance: A shift-based schedule that offers flexibility and two days off per week
