Sobre o nosso clienteOur client works permanently to improve and diversify its offer. As such it has been certified to the highest international standards in terms of safety, service and quality. It faces technological and product challenges, and at the same time continues to grow, their management systems and certifications have a crucial role in rick prevention and mitigation, and in change management processes, applying the right controls and processes in the right timings.DescriçãoAnalyze and treat complaints and requests for clarification, ensuring adequate response to clients and within the defined deadlinesTreat incidents or nonconformities within the company's Management Systems; Implementation, monitoring and analysis of the effectiveness of corrective actions to mitigate all risks and impacts with a focus on accuracy, simplicity and efficiencyCollaborate in the planning and maintenance of the current management systems and in the projects of new certifications or new legal requirements and audits, contributing to the simplification and efficiency of the company processes in a perspective of greater efficiency, continuous improvement and added value for the clientSupport in training and awareness of all employees in compliance with the rules and processes defined in the management systems;Collaborate in planning and conducting internal audits, according to the certified management systems;Support other teams to maintain the total effectiveness of the processes and systems.Perfil idealMaster in Quality Engineering, Process Engineering or similar;Knowledge in ISO 9001 and 27001 standards, auditing and risk analysis techniques (valued).Up until 2 years of relevant work experience;Fluent in Portuguese (written and spoken).English mandatory (written and spoken) & Spanish (valued);Internal audits skills.Experience in complaints management is valued;Experience in internal audits is valuedVantagensGreat opportunity to grow in a market-leader company.#J-18808-Ljbffr