Are you detail-oriented? Do you get excited by improving business processes?
Then this job might be right for you! You will be responsible for the overall quality of the customer support team by for example figuring out their weak points or performing audits on the team's tickets.
Your responsibilities and impact working as a Quality Analyst:Working closely with other departments to analyze top issuesMentoring agents on their qualityDelivering training on new or changing policiesDeveloping process documentationManaging investigations of escalations of inaccurate decisionsSkills, experiences, and interests you need to succeed in this role:You have a native level of Dutch or Flemish and a B2/C1 level of English2 years of relevant work experience in a Shared Service Center or comparable environmentPreferably a minimum of 1 year of experience within quality control/analysis or an auditAble to adapt quickly to changes in workflows, such as updates in policies and guidelinesWhat's in it for you?Salary range in line with the market depending on the experienceOther benefits such as private health care including dental care, life insurance, language courses, and cafeteria benefitsA pleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with irreproachable reputationProfessional development and clear career pathRelocation package:2000€ paid with 1st month of salary (out of Portugal and located on the islands)
1000€ paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal)
What should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour Future Company:Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.
Is this project not the best fit for you?Feel free to send us your CV to be considered for other projects or future opportunities.
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