Quality Analyst - German - Lisbon

Position: Quality Analyst

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Review user reports regarding website content

Daily content compliance monitoring and corrective measures application

Make well-balanced decisions and help resolve inquiries to defined policies and procedures

Propose solutions to improve the support of user community

Review sensitive content, sometimes involving graphic or disturbing subject matter

REQUIREMENTS:

Native/fluent in German, both oral and written. Fluent in English

Excellent communicator with highly developed interpersonal skills

Quick learner and adaptable to learn new processes, concepts, and skills

Excellent organizational and time management skills

Analytical mindset with strong attention to detail

Able to objectively evaluate and classify the content

Previous experience in quality analyst role

Comfortable using computer applications such as Excel

Previous experience within a similar position (BPO)

BENEFITS:

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Meal allowance

Private health insurance

Yearly performance bonus

Relocation allowance and assistance

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