Quality Analyst (German)

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a German speaking Quality Analystfor their offices in Lisbon.
Position : Quality Analyst
Location : Lisbon, Portugal
Employment type : Full-time
Remuneration : Base salary.
DUTIES AND RESPONSIBILITIES :
Review user reports regarding website content
Daily content compliance monitoring and corrective measures application
Make well-balanced decisions and help resolve inquiries to defined policies and procedures
Propose solutions to improve the support of user community
Review sensitive content, sometimes involving graphic or disturbing subject matter
REQUIREMENTS :
Native / fluent in German, both oral and written. Fluent in English
Excellent communicator with highly developed interpersonal skills
Quick learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Analytical mindset with strong attention to detail
Able to objectively evaluate and classify the content
Previous experience in quality analyst role
Comfortable using computer applications such as Excel
BENEFITS :
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance
Private health insurance
Yearly performance bonus
Relocation allowance and assistance

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