Quality Analyst (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Quality Analyst for their offices in Lisbon.
Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES: Review user reports regarding website content Daily content compliance monitoring and corrective measures application Make well-balanced decisions and help resolve inquiries to defined policies and procedures Propose solutions to improve the support of user community Review sensitive content, sometimes involving graphic or disturbing subject matter REQUIREMENTS: Native/fluent in German, both oral and written.
Fluent in English  Excellent communicator with highly developed interpersonal skills Quick learner and adaptable to learn new processes, concepts, and skills Excellent organizational and time management skills Analytical mindset with strong attention to detail Able to objectively evaluate and classify the content Previous experience in quality analyst role Comfortable using computer applications such as Excel  BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance  Private health insurance Yearly performance bonus  Relocation allowance and assistance