What you can expect Are you focused on continuous improvement and standardization of working procedures? Are you analytical and keen on finding the root cause of performance issues? Do you like to help people develop their skills and achieve the best results possible?
Then you are the Quality Analyst that we are looking for!
What you'll do Monitoring contacts (e-mail exchange); Identifying and suggesting improvement opportunities; Creating reports based in your findings; Promoting actions to optimize the achievement of Key Performance Indicators; Providing feedback to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer. What you'll need Native written and verbal communication skills in Finnish; Good level of English Level minimum C1 (mandatory); Interest, passion and solid experience as QA, understands costumer service business and trends; Experience in Social Media industry (desirable); Learn fast, agile and adaptable skills; Curious and sharp analytical mindset; Please note that we will only consider CV if submitted in English. Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit. Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.