Quality Analyst for a Social Media company – Norwegian speakerAre you focused on continuous improvement and standardization of working procedures? Are you analytical and keen on finding the root cause of performance issues? Do you like to help people develop their skills and achieve the best results possible?
Then you are the Quality Analyst that we are looking for!
What you'll doIdentifying and suggesting improvement opportunities;Creating reports based on your findings;Promoting actions to optimize the achievement of Key Performance Indicators;Providing feedback to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.What you'll needNative written and verbal communication skills in Norwegian;Good level of English, minimum C1 (mandatory);Interest, passion, and solid experience as QA, understanding customer service business and trends;Experience in the Social Media industry (desirable);Fast learner with agile and adaptable skills;Curious and sharp analytical mindset;Please note that we will only consider CVs if submitted in English.BenefitsExcellent work opportunity in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Investment in training and personal development;Modern, centrally located buildings with canteen facilities and excellent public transportation connections;Health Insurance;Free language courses, sports activities, and organized events;Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal by Exame magazine! With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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