.Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other's back!Thank you for exploring job opportunities at Intermedia. We are very excited to hear from you!Our candidates are very important to us. If you are looking for a company where your voice is heard, where you can make a difference and you love to work in teams to create success together, then you are at the right place. We hope you become part of the Intermedia family!This position is ON SITE at our office located in Coimbra, Portugal.About IntermediaAre you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Then Intermedia is the place for you.Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. While we are fast-paced and admittedly a bit intense, we promise that you won't be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology.Position SummaryIntermedia is looking for an experienced QA Test Engineer with a demonstrated track record of delivering quality software in a fast-paced agile environment. As a Voice QA Engineer, you will design and execute a variety of manual and automated test procedures that verify the integrity and functionality of our Hosted PBX, phone provisioning software, and IP phone hardware prior to deployment on Intermedia's production network.This includes performing comprehensive testing on various IP phone models from different vendors, ensuring feature stability, call quality, and seamless integration with our systems. Alongside using the product's extensive support tools, you will also utilize industry standard tools like Wireshark to capture and analyze network traffic, identifying and troubleshooting issues related to call quality, connectivity, and protocol compliance.ResponsibilitiesPerform integration and regression testing on a variety of IP phone models from different vendors to ensure stable feature functionality across various firmware iterations.Use Wireshark to capture and analyze network traffic during phone hardware testing, identifying and troubleshooting issues related to call quality, connectivity, and compliance.Analyze product design and requirements specifications, and translate them into a detailed, methodical testing strategy.Document, report, and track software defects using Jira.Manage and maintain multiple QA projects with minimal guidance.Install, configure, deploy and debug software using an enterprise-level test lab.Utilize black, white, and gray-box techniques to ensure quality and functionality of Voice systems and software.Required Skills3+ Years professional QA experience in a complex software development environment