.At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. To manage Retail and Digital transformation, efficiency project: Identify new opportunities for developing retail that could increase customer experience; Implement skyline efficiency project in retail; Develop new platforms that lead to more empowerment of the sales channels (e.G., Renewals and retention projects); Develop and execute action plans to deliver and grow sales and operations performance; Drive high NPS through delivering excellent end-to-end customer experience. Who you are Bachelor's or master's in Management, Marketing or similar; 5+ years of experience; Experience in retail and/or telesales industry; Digital and technology-oriented mindset; Data analysis; Strong intuition about consumer behaviour and motivation; Strong written and verbal communication, persuasion skills, and ability to influence behaviours; Great project management and organisation skills, capable of dealing with different stakeholders and challenges simultaneously and under pressure; Critical thinking and problem-solving orientation; Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone, we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses, and people around the world, creating a better future for everyone
