The Project Manager manages key program / client projects, will work directly with clients to ensure deliverables fall within the applicable scope and budget. Will coordinate with other departments to ensure all aspects of each project are compatible. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project.
What you'll doManage multiple programs and projects;Provide progress on the various key programs and projects to the PMO Portfolio Manager (new client implementation and relevant transformation projects or strategic activities);Guarantee the implementation of new services and Clients is performed adopting the defined project planning in benefit of the organization and Client business goals;Drive operating efficiency through initiatives that produce innovative solutions for optimizing operational tools used by clients and Teleperformance (reduced cost of ownership/usage, highest return for investment);Business objectives' analysis, requirements' specification and follow-up of the implementation of new services or campaigns;Proactively identify, manage and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments;What you'll needHigher Education Degree (preferential);Project Management Professional (PMI -PMP) Certification or similar (preferential);Fluency in Portuguese and English (mandatory);Additional knowledge of other languages is a plus (German, French and Spanish);Previous experience in Project Management: 3-4 years minimum;Previous Contact Center or BPO experience is a plus.What we offerExcellent work opportunity in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Investment in training and personal development;Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;Health Insurance;Free language courses, sport activities and organized events;Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
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