Location: Porto, Northern Portugal, PortugalCompetitiveContent Guru is a world-leading cloud customer service provider. Our seamless omni-channel solutions have supported businesses across the globe in providing exceptional customer service. As we expand globally, we are looking for a Project Delivery Engineer to join our exceptional team in Porto.
The Project Delivery Engineer prepares and equips systems to provide new services to users. Provisioning Engineers work within provisioning frameworks and quality assurance mechanisms to build and deliver exciting and powerful services for a huge range of clients. The Project Delivery Engineer is an entry-level role, ideal for a talented technical graduate looking to carve out a career in technology.
As a Project Delivery Engineer, you will be responsible for: Configuring Services Configure aspects of a customer's services for omni-channel cloud communications.Manage customer's telephony and omni-channel estate.Multi-task Manage and execute a large number of concurrent provisioning projects, while tracking & analysing progress.Ensure the technical tasks in the provisioning process are handled quickly and efficiently.Utilise knowledge and understanding of test tools, methodologies and techniques.Prepare, maintain and execute test plans and scripts for storm services, with the ability to adapt to customer requirements.Effective communication Liaise with Project Managers to ensure delivery dates are met, and to resolve order processing issues and account enquiries, providing regular and proactive updates.Communicate in a clear and concise manner without using technical jargon.The successful candidate will demonstrate: Bachelor's Degree or equivalent in a STEM, Computer Science or related subject, or substantial alternative experience.A genuine interest in a career in technology.Strong analytical and customer service skills.Strong levels of ICT skills/computer literacy.Good oral and written skills.About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Portugal, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
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