Who we are SWORD Health is a pioneering digital healthcare company working to relieve millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence-powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. We're on a mission to reduce U.S. healthcare costs by $70B by making it simple for people to recover at home, without resorting to imaging, surgeries or opioids.
\n What you'll be doing:As a Program Operations Manager, you will play a leading role at Thrive, Sword's core vertical, and be responsible forIncreasing the effectiveness of our Digital Physical Therapy programme, to ensure we engage with our members in a frequent, timely and relevant fashion to guide them through their journeys successfully and improve their lives meaningfully by:Deep Diving into the the data and identifying opportunities for improvementBuilding an in-depth understanding of our programmes Designing and deploying new processes and training standardsSolving the most complex edge cases, in partnership with our team of expert clinicians, and draw learnings to implement improvements at scaleManaging, motivating, coaching and raising the bar for a team of highly motivated, engaged and driven operations associates and clinicians.Enhance the effectiveness of our Digital Physical Therapy program by ensuring frequent, timely, and relevant engagement with members to guide them successfully through their journeys and meaningfully improve their lives.Conduct in-depth data analysis to identify opportunities for program improvement.Develop a comprehensive understanding of our programs to inform decision-making and strategic planning.Design and implement new processes and training standards to elevate program quality and consistency.Collaborate with expert clinicians to solve complex edge cases, drawing insights to scale improvements across the program.Lead, motivate, and coach a team of highly motivated and driven operations associates and clinicians, continually raising the bar for performance and engagement. What you need to have:5+ years of experience in consulting, banking or a fast-growing startupA data-driven mindset and strong analytical ability, paired with extensive experience on Looker, SQL and Google SheetsA strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shiftSound critical-thinking, sharp analytical ability and clear communication and decision-making skillsA proactive, self-start attitude that allows you to drive change independentlyA proven people leader with the ability to run teams effectively To ensure you feel good solving a big Human problem, we offer:A stimulating, fast-paced environment with lots of room for creativity;A bright future at a promising high-tech startup company;Career development and growth, with a competitive salary;The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;A flexible environment where you can control your hours (remotely) with unlimited vacation;Access to our health and well-being program (digital therapist sessions);Remote or Hybrid work policy.
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