.ROLE PROFILE ROLE TITLE: Software Infrastructure Engineer ECF: L5 FUNCTION: Core Business Development DEPT: FI System Development Department REGION: IBHQ REPORTING: Director of Professional Services LOCATION: Torres Vedras, Portugal COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE Contribute with the necessary technical knowledge, within Global Professional Services, to the Design, Analysis, Creation, Test, Release and Distribution of different Software Tools to facilitate the Installation, Configuration and Maintenance of Glory Software Products. These activities would be mainly applied to Self-Service Business, but the role will also cover the Support and Maintenance of the Global Software Bug Tracking System, as well as the Triage Analysis and Diagnostic Process of Software Issues relevant to Professional Services team. The role may include other side activities as Infrastructure Support to other Glory Teams, either global or regional, or occasional Customer Support. MAIN RESPONSIBILITIES End to End control (from Design to Maintenance) of Software Tools created to deploy Glory's Self-Service Systems at internal or Customer environments. The Tools would include tasks like full installation of OS, OS Updates, system drivers, system settings, external tools and Glory's middleware or Glory's applications. Administration and Maintenance of Bug Tracking System. This task would include regular updates of new versions and creation of customized scripts and reports as needed, Maintenance of System Settings, and Management of Users and Projects Profiles. Investigate reported issues through analysis of application server logs, database logs, and Windows and Linux server logs. Recreate minor field problems for verification and analysis enabling quick resolution for customer or for further escalation as needed. Perform software testing to confirm resolution of fixed issues and verification of new product releases. Work with Hardware Product Support groups to resolve Glory software issues. Work with Regional Connectivity and Engineering Teams to confirm and prioritize issues for the development roadmap
