Professional Service & Customer Support Manager

Job Responsibilities Plan, manage and execute professional services within time on scope of sold projects;Align customer needs with organizational capabilities to maximize satisfaction and retention;Choosing and developing the team leaders and team members;Enhance customer satisfaction, retention, and loyalty by providing high-quality support fulfilling the agreed SLA's;Act as the voice of the customer to drive improvements in products and services;Maintain service levels for customer queries and issue resolution;Manage the project initiation, including resource allocation and scope definition and the successful delivery and customer handover;Manage the customer interaction post-delivery of services or product installation and act to solve any customer issues.Ideal Profile Degree in management or IT;Minimum of 5 years of experience in similar functions;Ability to plan, execute, and manage complex service engagements;Certification in PMP, PRINCE2, or similar is a plus;Strong understanding of project lifecycle methodologies;Demonstrates a high level of commitment to project success and customer satisfaction;Availability to travel.
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