Product Service Manager for Security Products (f/m/div.
) Full-time Legal Entity: Bosch Security Systems The Bosch group has more than 400,000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.
In Ovar, our main mission is to guarantee everyone's safety by being ready to act in the event of danger.
Our company, with about 1,200 associates, develops, creates, and produces inspiring solutions for a safe and enjoyable life.
This success is due to the highly qualified people with a high level of knowledge and their dedication that contributes to the unique environment we have in Bosch: The feeling of a Family.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.
Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference in mindsets, cultures, generations, identities, and perspectives.
Everyone should bring their authenticity and work together respectfully.
Bosch is an employer that values diversity and equal opportunities.
We welcome applications from people with disabilities and can provide reasonable accommodations during the recruitment process and in the performance of professional activity.
The Senior Service Project Leader (SrSPL) has a key role within the product and service planning process. The SrSPL role is to ensure that after-sales requirements are integrated during the PEP process so that product quality and serviceability are improved, resulting in reduced cost and effort for technical support.
The associate is typically an experienced and/or highly qualified individual who can assist the After-Sales Manager of Service Engineering in managing the service and support portfolio for Keenfinity products. The Senior SPL is the voice of the customer in the organization and has responsibility for turnover, margin, and KPIs.
The associate monitors the market, market trends, competition, and identifies customer needs.
The Sr. SPL actively looks for opportunities to provide new services. He takes the role of the service responsible (SR) in product engineering projects (PEP) for new products developed in Ovar and in other locations so that product quality and serviceability are improved, resulting in reduced warranty return rate and external defect cost as well as reduced cost and effort for technical support.
The SrSPL is responsible for continuous improvement of the service and technical support processes, defines, implements, and maintains the complete service and support strategy for their product families.
The SrSPL supports the Regional Service Managers of ASA to develop a strategy for external service centers (Authorized Service Center, ASC). Your contribution to something big: Leadership Functions Develop and implement a service strategy for security products across all regions; Develop a communication concept for services for Security products; Support company initiatives, policies, and processes; Guide the deployment of After-Sales Service initiatives with the global structure; Propose and/or develop process improvements for After-Sales and the entire After-Sales product service management team. Communication on Product Support Organize and lead routine telcos with Service Center Technical Supervisors; Direct change control communications from ECNs and CARs (via SBs or SILs); Manage milestone information within product lifecycle. New Product Support Participate and contribute within product development teams; Define support concept, serviceability, and field solutions via the Product Service Plan (PSP); Ensure service and support requirements are addressed in PEP process. Quality and Process Improvement Function as Quality liaison for information sharing within After-Sales; Serve as an information resource to others within ASA. Process Integration and Development Interface to major projects (via PMM); Develop interfaces to CSO planning; Identify and develop new ASA services for revenue; Collect and forward end-user/customer as well as internal feedback on BU products to BU/MKP and BU/QMM to improve functionality and usability. What distinguishes you: In-depth understanding of BU VS products; Required: Bachelor's degree with 3 – 5 years' experience in product development and management; Preferred: Master's degree with 2 – 4 years' experience in product development and management; Previous experience with field, service, technical support, and/or product repair activity, and/or application support necessary; Ability to identify service requirements and translate these requirements into product requirements. Special Skills, Competencies and Knowledge: In-depth understanding of VS, ACS, and IN products; Strong IT background and detailed understanding of AIOT processes and functionalities including cybersecurity and remote connectivity; Experience in a Technical Support, Repair, Manufacturing, or Engineering function; Background in the IT industry is a plus; Very strong communication and writing skills in English required; German, Portuguese is a plus; Travel (both domestic and international) is expected; Must be able to work independently and within teams, is a self-starter and flexible; Must be customer-focused and service-oriented; Understanding of Bosch ST development process is a plus; Good knowledge of product life cycle management. Exchange with colleagues around the world
Health insurance and medical office on site (nutrition, psychology, physiotherapy, and general clinic)
Training opportunities (i.e., technical training, foreign languages training) & certifications
Opportunities for career progression and continuous professional development
Access to great discounts in partnerships and Bosch products
Sports and health-related activities (gym)
Free transport from Porto
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We are looking forward to your application!
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