Product Owner (F/M/D)

Detalhes da Vaga

About The Role The Product Owner at Goldenergy is a hands-on, technology driven innovator dedicated to elevating customer experiences through the implementation, testing, and validation of advanced technical solutions.
This role involves leveraging LiveChat, WhatsApp Business, chatbot automation, and utilizing strong expertise in API design, programming, Microsoft Power Apps, and implementing AI models to enhance customer service processes, in our B2C points of delivery for power and gas.
What will be your responsibilities?Identify appropriate technologies to meet operational and customer needs, with a focus on improving customer experience and operational efficiency i.e. through WhatsApp Business, company CRM and Talkdesk;Design, implement, and test new processes or technology solutions that address identified needs, ensuring these solutions are scalable, cost-effective, and have a tangible impact on improving customer service;Leading and coordinating multidisciplinary teams with various profiles, from IT to customer service, to implement solutions;Utilize advanced automation tools: implement automation solutions to significantly reduce manual efforts, ensuring high accuracy and swift responsiveness in customer service operations;Managing projects using agile methodologies from inception to completion, ensuring that solutions are delivered on time, within scope, and meet quality standards.What you'll bring?Bachelor's degree in business, IT, or related field;At least 4-6 years of hands-on experience in technical roles related to customer service innovation, such as API design, integration, and implementation of complex technical solutions;Experience in employing AI models i.e. OpenAI models, for improving customer interactions, predictive analytics, and operational efficiency;Experience in Microsoft Power Apps for creating custom business applications and automation;Consultancy background, complemented by deep business knowledge. This expertise allows for strategic consulting that bridges technical and business perspectives, driving transformation and competitive advantage.Nice to have (Bonus points)Demonstrated understanding of SQL queries, and database management, enabling navigation of complex technical environments and optimization of customer service technologies;Understanding Outsystems for creating custom business applications;Familiar with Jira.If you see yourself as a dynamic person, an enthusiastic, and a great team player, this position is for you!
In our day-to-day work, we have the opportunity to work with teams from other countries, so for this position, knowledge of English will be a bonus point.
What awaits you on this journey?Health and Life insuranceBirthday day offTeam Building events outside of the boxSnacks in the office every Friday24-hour psychological support lineDiscounted gym membershipsYou'll be working in a Great Place to Work and Best Workplace!Many other benefits to enjoy good times and take care of yourself!Location: Vila Real & Porto
Work type: 100% in the office
We're waiting for you for the best journey of your life! By applying for this position, you consent to our data protection and processing policy for this purpose, which can be found at the following link: https://goldenergy.pt/info/recrutamento

#J-18808-Ljbffr


Salário Nominal: A acordar

Fonte: Jobleads

Função de trabalho:

Requisitos

Médico Dentista

Quer exercer a sua profissão como dentista em França? Procuramos um dentista residente em Portugal para trabalhar em várias clínicas dentárias neste país. Of...


Jobergroup - Vila Real

Publicado 15 days ago

Product Owner

Product Owner (m/f) Vila Real EMPRESA Grupo Egor PERFIL A SynchroTech recruta Product Owner  para uma empresa no setor da energia, localizada em Vila Rea...


Grupo Egor - Vila Real

Publicado 5 days ago

Product Owner (F/M/D)

About The Role The Product Owner at Goldenergy is a hands-on, technology driven innovator dedicated to elevating customer experiences through the implementat...


Phiture - Vila Real

Publicado 16 hours ago

Mo_Upstream Technician (Supply Chain)_Maia

Essa vaga expirou no Indeed. Possíveis motivos: a empresa não está aceitando inscrições, não está contratando ou está analisando inscrições. MO_UPSTREAM TECH...


Sonae - Porto

Publicado a month ago

Built at: 2024-11-13T15:32:12.001Z