Product Manager-Web & Mobile Solutions (remote but based in United States)About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
We're seeking an enthusiastic, focused, and experienced Product Manager, Platform possessing proven business acumen and technical/technology expertise to join our growing Product team. In this role, you will be responsible for designing and building backend features and functionalities accessible to both producers and consumers through our platform services that serves global restaurant brands in the quick service and casual dining space.
Responsibilities: Develop and manage platform services including loyalty programs, notification services, couponing solutions, and other services. Own all phases of product development from research to implementation to release.Responsible for the product roadmaps working in collaboration with cross-functional product and engineering leaders, and in consultation with design/user experience, data science, sales, account management, and other stakeholders.Own the product backlog aligned with the roadmap, writing and prioritizing user stories for your dedicated team.Knowledge expert and advocate for your products, both from the functional and technical perspective, representing Tillster with partners and customers.Act as the primary product liaison for third-party partners, defining feature requirements, specifications and managing the product aspects of partner relationships.Conduct market research and gather stakeholder feedback to ensure products meet the evolving needs of users.Monitor product performance using monitoring tools and logs, leverage user feedback, and iterate on features to improve usability, performance and functionalities.Responsible for creating and maintaining release notes and documents associated with the corresponding platform products, including maintaining Swagger and other API documentation.Own the quality of your products, responsible for performing UAT testing functionalities and performance.Manage the release and client onboarding on the solutions developed.Keep abreast of new technologies in event-driven architectures and real-time data processing technologies, as well as security and the restaurant technology space.Required Skills & Experience: 6+ years as a technical product manager/product manager on a cross-functional team, with experience developing backend restaurant or e-commerce applications on a SaaS platform.Hands-on experience in the development and successful launch of new backend products and features in SCRUM/Agile environments.Knowledgeable, and hands-on expertise in:Execution of product deliverables.Business process and data analysis, functional design, modeling, product development processes, and software testing.Writing and publishing release notes and product feature documentation.Coordinating and managing enterprise scale SaaS based software solutions.Documenting current and future state business process flows.Technical troubleshooting and problem solving.Experience in building and launching SaaS platforms required, preferably managing backend applications with loyalty, communication, or couponing services.Demonstrated experience developing technical platform products that includes APIs and webhook in microservices architectures.Demonstrable strategic and operational business acumen, with experience working with third-party partners, with a track record of effectively managing product relationships and alignment on feature requirements.Demonstrable broad and deep technical knowledge and expertise with ability to write JSON, design logical schema, use tools like Postman or run API methods in cURL, and write SQL (There will be an assessment during the interview process).Strong preference for candidates with experience working in or with SaaS based, restaurant technology providers.Excellent communication skills, with the ability to clearly convey complex concepts to both technical and non-technical audiences.Strong analytical skills, with experience using data to drive product decisions and measure success.Bachelor's degree in Business, Computer Science, Engineering, or a related field; an MBA or equivalent is a plus.Will consider candidates with a past experience as an Engineer, QA, technical support with strong communication skills.Ability to travel as business needs demand.Making a Difference in the Tillster Way:
Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
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