Responsabilidades ChaveProduct Vision and RoadmapProduct Manager is a developer and evangelist of the product vision for a designated product. They are visionary, have excellent communication and stakeholder management skills, and are persuasive in gaining support for the vision.Creates and maintains a long-term, complete, audacious vision and a multi-level roadmap that are used in sales and to drive product development activities.Drives product innovation:Leads/facilitates design sprints, innovation workshops.Monitors government and technology trends.Performs competition analysis/peer studies.Leads client co-creation/innovation workshops.Monitors startups, identifies opportunities for acquisition, investment, collaboration (JV), and presents them to senior management.Attends/speaks at relevant industry events.Orchestrates multiple stakeholders (such as executive leaders, marketing, sales, business operations, finance, business development, bid, and account management) to work with product delivery teams to set priorities for the product roadmap.Works with functional technology leads (e.g., Heads of Cyber Security, Software Engineering, Infrastructure, Service Operations) or their delegates to align product vision and roadmaps with security and enterprise architecture guidelines, requirements, and constraints.Builds the business case and maintains the financial P&L view for the product. Provides input into the IT budgeting process.Responsible for knowledge management for the designated product(s). Delivers training courses and workshops to transfer product knowledge, maintains the product wiki section.CX MandateDrives the strategic CX mandate by applying Product Management discipline combined with human-centric design approaches to managing omnichannel experiences and customer journeys holistically, across channels.Uses design thinking and customer-centered design techniques and approaches, such as persona analysis, customer journey mapping, jobs to be done, focus groups.Visualizes and studies citizen/agent/case worker journeys and experiences, produces valuable insights to continuously optimize and improve CX.Continuously analyzes customer feedback and customer satisfaction metrics, works with stakeholders to design CX improvements and create product backlog items.Pre-sales SupportProvides technical pre-sales support for TLS products and services, collaborates with business development, account management, and bid management teams.Maintains deep knowledge of the designated product(s) and good knowledge of the entire TLS product portfolio.Meets with clients to present complete TLS product portfolio and multi-level vision, empathizes with their needs and priorities.Leads the development of pre-sales collateral for the designated product(s).Product Development and Service OperationsThe Product Manager is accountable and responsible for maximizing the value of the product resulting from the work of the Software Engineering team, contractors/consultants, and vendors/partners.Leads and provides direction to agile, cross-functional product development teams/workstreams.Works at a fast delivery cadence, applies agile development methodology and drives rapid incremental delivery of product functionality.Accountable for maximizing product value while optimizing total cost of ownership and risks throughout the product/service lifecycle.Researches and defines how clients, customers, and business operation employees are served by the product.Collaborates with Product Analysts/Product Owners to provide clear guidance on stakeholder requirements and solution design.Manages vendor relationships and ensures maximum value for TLS throughout the product/service lifecycle.Accountable for service transition and operational integration.Accountable for service performance against clients' SLAs and continual service improvement.Additional Relevant AreasThe product manager can also act as a project manager responsible for delivering a client project or an internal transformation project, covering all additional project management areas.Competências10+ years of industry experience with a strong focus in Product Management.Strong leadership presence, outstanding communication and stakeholder management skills.Strong presentation, slide/document creation, and business writing skills.Experience in suppliers' coordination and client relationship.Entrepreneurial mindset, passion to delight customers and innovate.Experience with Agile Scrum processes, certification desired.Solid understanding of customer-centered design techniques, design thinking, customer journey mapping.Project/program management experience, PMP/Prince II certification would be an advantage.Team player, proactivity, continuous improvement mindset.Experience leading remote, cross-functional international product teams.Master's degree in engineering/computer science or a related technical discipline.
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