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Title: Process & Training Specialist, Senior (NJE)Area of Interest: Flight Operations
Location: Paço de Arcos, PT, 2774-550
Purpose of PositionFacilitate process and cultural change associated with the implementation of new processes and procedures, aiming to facilitate people development and improve communication and information clarity within the Ops Planning team, with a clear focus on the Operations team performance improvement.
The role entails a focus on continuous process improvement and flexibility to design and organize training courses by combining creativity, research, and analysis of existing materials.
Tasks and ResponsibilitiesPrepare the strategy implementation and ongoing development plans to deliver performance using reliable methodologies, optimizing existing procedures and protocols for current and future applications and improved performance.Coordinate with the Ops Planning Strategic Initiatives Manager in assuring best practices for the Operations Planning process improvement activities, namely:Develop process mapping activities aiming to simplify and streamline the process, increasing team's productivity.Facilitate process and cultural change associated with the implementation of new systems and procedures, supporting the Operations Planning teams.Coordinate with the Ops Planning Strategic Initiatives Manager in assuring best practices for the Operations Planning training activities, namely:Establish, budget, implement, and monitor the Yearly Ops Planning training calendar.Foster a culture of shared knowledge by developing clear communication channels, maintaining a shared news and articles infrastructure, and supporting the most senior team members in developing training materials and courses, incorporating those contents in the Yearly Ops Planning training calendar.EducationBachelor's in Business Management or Engineering
Certifications and LicensesCertification of Pedagogical Competences (mandatory).
Years of Experience4-6 years of experience
Core CompetenciesService-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)Bachelor's degree in business management, engineering, or related field.4-6 years of experience in project management, training delivery, or similar role.Familiarity with different teaching methods and materials.Fluency in Business English (written and spoken).Knowledge in creating, developing, and updating specialized learning contents.Strong presentation and communication skills.
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