Process Manager - Bpo

PROCESS MANAGER - BPO (HYBRID) Portuguese company hires for remote/hybrid work CANDIDATES MUST LIVE IN LISBON / PORTUGAL FLUENT PORTUGUESE AND ENGLISH (C1+)  SEND CV IN ENGLISH Description Must Have +2 years of experience in Project Management; Degree in IT or similar; Experience and knowledge of Continuous Improvement; Experience and knowledge of BPO; Good Communication skills.
Continuous Improvement and with experience in Process Flow Design.
___________ Nice to have Experience in Telecommunications; Experience in Contact Center; Experience in using Visio; Proficiency in English C1; ___________ Day to day:Understand and monitor all operational activities and processes.
Carry out a survey of activities and process flows.
Identify and implement operational improvements.
Ensure control and verification of implemented operational improvements.
Systematize information with detailed analysis of constraints.
Produce reporting on the activity.
___________ - Top 5 Skills: resilience, good teamwork and communication skills, Process Manager, Continuous Improvement; - Project type: Project Management of Telco Projects.
- Hybrid model (70% remote) based in Lisbon (mandatory).
- Additional notes: - L1: INDUSTRIAL OPERATIONS - L2: Sustainable Operations - Grade: B1 #00269967