Process Executive - Quality Analyst (Dutch Speaker) Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world's most popular video streaming platforms? Your responsibilities and impact working as a Process Executive - Quality Analyst include:
Monitoring and reviewing the quality of service given to the client.
Analyzing and setting up data at both the account and campaign level.
Actively reviewing decision accuracy to ensure consistency and alignment with internal standards and policies.
Demonstrating innovation and intuition in identifying areas requiring operational adaptation or improvement.
Coaching team members based on the audit findings, their performance, and compliance.
Providing weekly/monthly quality dashboards & stats to TL, TM & other stakeholders.
Skills, experiences, and interests you need to succeed in this role:
You hold an EU passport or have a residence permit for Portugal.
You speak Dutch on a native level and English fluently (C1 minimum) with excellent communication skills.
You have a minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis.
You have a minimum of 3 years of work experience.
You have strong analytical skills, are focused and organized with attention to detail.
You have an understanding of the social space (trends, influencers, engagement, things to be cautious of, etc.).
You have worked in an international technical support environment, have search skills, and the ability to approach problems logically.
What's in it for you?
Salary range in line with the market depending on the experience.
Long-term position, 24/7 rotative shifts.
A pleasant and inspiring working atmosphere.
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
Professional development and a clear career path.
Relocation package: 2000€ paid with 1st month of salary (out of Portugal and located on the islands); 1000€ paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal).
Your Future Company: Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300,000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.
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