PROCESS ANALYST CONSULTANT - ITIL (HYBRID)
Portuguese company hires for remote / hybrid work. CANDIDATES MUST LIVE IN LISBON / PORTUGAL
FLUENT PORTUGUESE AND ENGLISH (C1)
SEND CV IN ENGLISH
Description
We are seeking a Process Analyst with a specialized focus in IT Service Management (ITSM) to lead the transformation of our IT service processes from ITILv3 to ITIL4. This role requires an individual who is proficient in process modeling and optimization, adept with BPM tools, and has a deep understanding of ITIL frameworks and compliance standards.
The Process Analyst will work across geographies to harmonize ITSM practices, drive continuous improvement, and foster alignment within the organization.
Must have:
Bachelor's degree in Information Technology, Computer Science, or related field
Fluency in using BPMN 2.0 and EPC design notations
Proven experience in IT service management, particularly in process transition and implementation
Professional certification in ITIL4
Strong analytical and problem-solving skills
Excellent communication and project management skills
In-depth knowledge and experience with BPM tools, process modeling, and simulation
Nice to have:
Experience in implementing ITIL4 within an organization
Proven work with ServiceNow and JIRA tools
Familiarity with IT operational models and their application in service delivery
Knowledge of the energy sector, particularly in data management needs and challenges
Proven ability to manage compliance and auditing processes within IT service management
Top Skills:
ITIL4 implementation and ITSM process standardization
BPM tool utilization for process modeling and simulation
Project management and stakeholder engagement
Continuous improvement and agile process optimization
Years of Experience: up to 9 years of experience in roles within this profile
Type of project: Analysis
Hybrid Position
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