PROCESS ANALYST CONSULTANT - ITIL (HYBRID)Portuguese company hires for remote / hybrid work. CANDIDATES MUST LIVE IN LISBON / PORTUGALFLUENT PORTUGUESE AND ENGLISH (C1)SEND CV IN ENGLISHDescriptionWe are seeking a Process Analyst with a specialized focus in IT Service Management (ITSM) to lead the transformation of our IT service processes from ITILv3 to ITIL4. This role requires an individual who is proficient in process modeling and optimization, adept with BPM tools, and has a deep understanding of ITIL frameworks and compliance standards.The Process Analyst will work across geographies to harmonize ITSM practices, drive continuous improvement, and foster alignment within the organization.Must have:Bachelor's degree in Information Technology, Computer Science, or related fieldFluency in using BPMN 2.0 and EPC design notationsProven experience in IT service management, particularly in process transition and implementationProfessional certification in ITIL4Strong analytical and problem-solving skillsExcellent communication and project management skillsIn-depth knowledge and experience with BPM tools, process modeling, and simulationNice to have:Experience in implementing ITIL4 within an organizationProven work with ServiceNow and JIRA toolsFamiliarity with IT operational models and their application in service deliveryKnowledge of the energy sector, particularly in data management needs and challengesProven ability to manage compliance and auditing processes within IT service managementTop Skills:ITIL4 implementation and ITSM process standardizationBPM tool utilization for process modeling and simulationProject management and stakeholder engagementContinuous improvement and agile process optimizationYears of Experience: up to 9 years of experience in roles within this profileType of project: AnalysisHybrid Position
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