Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Platform Quality Engineering team is a key team in the Platform Vertical and the whole Engineering and R&D departments at Five9. The team is responsible for the delivery of TAAS (testing-as-a-service) solutions to different Agile Delivery Teams and Engineering Verticals using a manual and semi-automated testing approach for the classic and classic-cloud company products such as:
Virtual Call Center
Web Based Freedom
CRM Integration applications
Digital Engagement services (including email, chat, SMS, and social interactions)
The purpose of this role is to define, design, and lead the development of a robust, sustainable, and scalable testing automation framework for continuous validation of our portfolio of Cloud services. This individual will play an instrumental role in defining the architecture and developing test automation strategies and services to enable application developers to collaborate and contribute behavioral and functional automated tests for continuous validation.
Responsibilities Set the direction and standards for test automation
Deliver a robust, sustainable, and scalable automation capability
Work and guide quality engineering and application engineering teams across multiple locations
Effectively communicate plans, progress, and status to internal customer organizations
Develop materials in-line with the specific services opportunity and customer on-boarding requirements
Be accountable for the test automation projects, mentor, and provide leadership to the QE automation developers as well as application developers
Skills and Qualifications Required: 10-15 years of software engineering & testing experience including Cloud (AWS, GCP, Azure)
Expert knowledge of test automation design, best-practice, strategy, and planning and implementation
Have worked within Scrum teams using Agile methodologies and BDD tools and principles
Knowledge in CICD solutions such as Jenkins, GitLab CI/CD
Hands-on experience with Python 3.x
Solid knowledge of programming techniques and algorithms (OOP, multithreading)
Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.)
Experience with Selenium tool/library
Experienced user of Linux-based OSes
Experience with SW version control and project/bug-tracking systems (JIRA, Git, ...)
Very strong interpersonal, reliable, and communication skills
Desirable: Positive & adaptable; multitask in a continually changing environment
Good knowledge and experience with modern enterprise frameworks such as Spring and Spring Boot
Ability to work with both Windows and Linux/Unix stacks
Pro-active in the investigation of new opportunities for automation
Knowledge of Asterisk or FreeSWITCH usage and configuration level
Benefits: Five9 Shares
Bonus Scheme
10% Flexi Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here .
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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