.Principal Consultant/Tech Lead – ServiceNow With English Lisboa Job Description: David Kennedy Recruitment is working with a leading global professional services company who is seeking to onboard an English-speaking Principal Consultant/Tech Lead for a ServiceNow team for their Lisbon office. In this role, you will be the technical owner and manage a team of developers, assign their tasks, and provide technical guidance as needed. Position: Principal Consultant/Tech Lead – ServiceNowLocation: Lisbon, PortugalWork model: Full-time hybrid with 2-3 days at the office DUTIES AND RESPONSIBILITIES: As a technical owner, manage and mentor a team of developers, assign their tasks, and provide technical guidance as needed. Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. Carry out agile-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. Review design and code per sprint to ensure quality. Create and customize complex workflows and custom workflow activities. Coordinate with Clients, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks. Contribute and review user stories. Build and maintain technical documentation. Monitor health, usage, and overall compliance of ServiceNow and its applications. Provide production support and be able to resolve problems under pressure. Coordinate production testing, evaluation, and regression remediation. Support COE in continuous development of training paths for professional advancement. Contribute to ongoing definition of best development and solution practices. Lead training workshops as a means to spread experiences gained across the practice. REQUIREMENTS: Excellent communication skills in English to communicate effectively with clients and the team. Relevant experience in ServiceNow Development. Prior experience in leading client projects as a technical lead. Certified System Administrator (CSA) plus one mainline Implementor certification (CSM /HRSD/ITSM/GRC etc.). Strong experience in Java scripting, debugging, and deployment using update sets for new applications, enhancements, and version upgrades. Hands-on experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs, Service Portal, etc. Good management, analytical, problem-solving, and interpersonal skills. Self-motivated, positive outlook, and results-oriented. Knowledge of Azure DevOps/TFS/Jira/Rally, etc. will be nice to have. BENEFITS: Excellent remuneration package based on experience and skills. Relocation assistance for a perfectly matching candidate. A dynamic and creative team with a positive and friendly atmosphere
