.Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Based in a branch, the role holder will have responsibility for selling products and servicing customer needs on a proactive and reactive basis. The role holder will be required to meet minimum performance standards across service and sales, meeting a minimum number of sales per week based on an appropriate product mix. The role is based in a named Branch, but the role holder will be expected to work in and support other local branches as and when required. The role operates using pre-programmed systems and well-defined procedures, but there may be times when the role holder must address unforeseen situations, escalating to more senior levels as appropriate. Job Description 95% Sales & Service:
- Opening Current accounts, savings products, packaged loan products, card products, and any other bank product or service assigned for sales.
- Undertake customer service initiatives/requirements for face-to-face customers to pre-determined service standards.
- Building relationships with existing customers to proactively anticipate and address future customer needs and identify sales opportunities.
- Cross-sell appropriate customer needs related products face to face.
- Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
- Assist customers in completion of Bank stationery, forms, etc.
- Introduce customers to appropriate product/segment specialists.
- Undertake in-bound and out-bound marketing, special campaigns, promotions, etc.
- Handle complaints in the Banking Hall.
- Review merchandising – general Banking Hall appearance, displays, cleanliness, tidiness, etc.
- Work to achieve service and sales targets.
- Maintain statistics and monitor progress of target reporting.
- Ensure onboarding process and relationship deepening.
- Deliver an individual assigned financial target on local business.5% Business Management:
- Maintain statistics and monitor progress of target reporting.Risk and Controls Objectives:
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework, and internal Absa Policies and Standards.
- Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa's policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management
