Premier Customer Care Representative (Ass - Senior) We have an exciting opportunity for you to join our team of Premier Customer Care Representatives. (ass - senior)
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day and this is just part of our story. We've made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in FedEx business through an exceptional level of pro-active customer care
Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
Advising our customers on how to use FedEx services and tools
Helping our customers resolve service-related issues and identifying optimal long-term solutions
Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
Identifying new opportunities to grow business with our customers
Working together with other teams at FedEx to make every customer experience outstanding
What do you bring with you:
Experience in customer service roles, selling experience is a plus
Excellent communication skills
Computer literacy and ability to easily navigate between different screens and systems
Commercial awareness and problem-solving mindset to find the best solution for the customer
Positive attitude and ability to work under pressure
Confidence, empathy, and friendliness to offer excellent experience to our customers
Flexibility in adapting to dynamic business environment
A desire to work in an international, fast-paced team
What do we offer:
Attractive compensation package
Training to get you started and on-the-job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced-rate shipping
Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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